SNAPmobile Call Quality Best Practices

Overview

A focused guide on diagnosing and improving audio quality, network stability, and overall call performance.

Use a Strong Network Connection

SNAPmobile depends on a stable internet connection.

Recommended connection quality:

• Strong Wi-Fi signal when indoors

• Reliable LTE or 5G when away from Wi-Fi

• Avoid weak public Wi-Fi networks

• Avoid switching between Wi-Fi and cellular during active calls when possible

If users experience poor audio, delay, one-way audio, or dropped calls, the first thing to verify is the quality of the internet connection.

Call Quality Best Practices

Wi-Fi Recommendations

For best performance on Wi-Fi:

• Use a strong Wi-Fi signal.

• Avoid guest Wi-Fi networks when possible.

• Avoid public Wi-Fi for important business calls.

• Stay close to the access point when making long calls.

• Avoid moving between Wi-Fi access points during a call if the network does not support proper roaming.

Poor Wi-Fi is one of the most common causes of call quality issues.

Cellular Recommendations

When using cellular data:

• Use LTE or 5G with strong signal.

• Avoid areas with weak reception.

• Avoid switching between Wi-Fi and cellular during an active call.

• If Wi-Fi is poor, turn off Wi-Fi and use cellular data.

VPN

VPN applications may interfere with voice traffic.

Recommended:

• Disable VPN when troubleshooting SNAPmobile issues.

• If the company requires VPN, test SNAPmobile with and without VPN to confirm compatibility.

• Some VPNs may block or delay voice traffic.

Bluetooth Audio

Bluetooth devices can sometimes cause audio routing issues.

Recommended:

• Use a quality headset.

• Keep the headset firmware updated, if applicable.

• Disconnect unused Bluetooth devices.

• Avoid being connected to a vehicle Bluetooth system and headset at the same time.

• If audio does not route correctly, switch audio output manually during the call.

Troubleshooting Call Audio Issues

If call audio is poor, check the following:

1. Is the user on weak Wi-Fi or poor cellular signal?

2. Is the user using VPN?

3. Is Bluetooth causing audio routing issues?

4. Does the issue happen on Wi-Fi, cellular, or both?

5. Does the issue happen in one location or everywhere?

6. Does the issue affect all calls or only some calls?

If the other party cannot hear the user, check:

1. Microphone permission

2. Bluetooth audio routing

3. Muted microphone

4. Headset connection

5. Another app using the microphone