Overview
SNAPmobile allows users to make and receive business calls from their mobile device using their company phone extension. To ensure efficient resolution of any issues you encounter, providing comprehensive details to support is crucial.
Information to Provide When Reporting an Issue
When contacting support, please provide the following details:
User name
Company name
Extension number
Mobile device model
iPhone or Android version
SNAPmobile app version
Date and time of the issue
Whether the phone was on Wi-Fi or cellular
Whether the app was open, in the background, or closed
Description of the issue
Example call details, including caller/called number if available
The more details provided, the faster support can identify the cause.
Contacting Support
Please report the issue to your organization's internal support team or helpdesk. They have the necessary context and access to assist you or escalate the issue as needed.
If you are unsure who to contact, check with your internal IT department or telecom administrator.