Telus T3200M Configuration Guide

Introduction

This guide provides our recommended configuration for the Telus T3200M gateway to ensure optimal VoIP performance.

If you notice any of the following, this guide is for you:

Symptom	Description
Phone deregistration	Phones show "Not Registered" or lose registration randomly
One-way audio	You can hear the caller, but they can't hear you (or vice versa)
No incoming calls	Phone doesn't ring for incoming calls, but outbound works
Call transfer failures	Parties can't hear each other after transfers

Important: You need to allow traffic from the following IP range through your firewall.

Requirement	Specification
IP Range to Whitelist	`64.26.133.64/27`
Ports to Open	UDP`5060-5061`(SIP)and UDP`10000-20000`(RTP)

The Telus T3200M has a dedicated SIP ALG setting that can be disabled through the advanced configuration menu.

Step	Action	Details
1	Access gateway interface	Open browser to `http://192.168.1.254`. Log in with your Telus credentials.
2	Navigate to Advanced Setup	Click on Advanced Setup on the right side of the interface.
3	Find SIP ALG setting	Look for SIP ALG in the Advanced menu. It may be under Voice Advanced Settings .
4	Disable SIP ALG	Uncheck or disable the SIP ALG option. Click Apply to save changes.
5	Reboot gateway	Reboot the T3200M for changes to take effect.

If you prefer to use your own router for full control, Telus supports Port Bridging on the T3200M.

Note: The T3200M is one of the Telus gateway models that supports bridge mode, along with the T1200H and T2200H

Step	Action	Details
1	Access gateway interface	Open browser to `http://192.168.1.254`. Log in with your Telus credentials.
2	Click Wireless Setup	Click the Wireless Setup icon in the top row.
3	Navigate to Advanced Setup	Click Advanced Setup on the right side.
4	Click Port Bridging	Click on Port Bridging.
5	Enable Port Bridging	Click Enable on the Port1 Bridge screen, then click Apply.

Add the following access rule to your personal router:

Field	Value
Service	Any (or specify UDP ports above)
Source	`64.26.133.64/27`
Destination	Your VoIP device's IP address
Action	ALLOW
Comment	VoIP Provider Whitelist

Note: The /27 notation includes 32 IP addresses ranging from 64.26.133.64 to 64.26.133.95.

#	Task
1	SIP ALG disabled in Advanced Settings
2	OR: Port Bridging enabled (if using own router)
3	If using Port Bridging: Access rule created for `64.26.133.64/27` on personal router
4	Test call successful (two-way audio)

Test URL: http://mcstest.visualware.com/myspeed/myvoiph5_g711_sipalg.html

Item	Detail
Expected Result	`SIP ALG Firewall: N`
If Result Shows "Y"	SIP-ALG is still active. Double-check settings or consider Port Bridging mode.

Issue	Likely Cause	Solution
Can't find SIP ALG setting	Firmware version difference	Check under Voice Advanced Settings or use Port Bridging mode instead
One-way audio persists after disabling SIP ALG	Port forwarding not configured	Forward UDP ports 5060-5061 and 10000-20000 to your VoIP device

For visual guidance on configuring your Telus T3200M Router, visit the official Telus Tutorials page: