Bell Home Hub 3000/4000 Configuration Guide

Introduction

This guide provides our recommended configuration for the Bell Home Hub 3000 and 4000 to ensure optimal VoIP performance.

✅ Quick Checklist

If you notice any of the following, this guide is for you:

Symptom	Description
Phone deregistration	Phones show "Not Registered" or lose registration randomly
One-way audio	You can hear the caller, but they can't hear you (or vice versa)
No incoming calls	Phone doesn't ring for incoming calls, but outbound works
Robocall/Static issues	Calls connect but have static, echo, or robotic-sounding audio

Why the Bell Home Hub Causes VoIP Issues

The Bell Home Hub 3000 and 4000 have a built-in SIP ALG (Application Layer Gateway) that is enabled by default. This feature is designed to help VoIP but actually breaks it by modifying SIP packets incorrectly. Bell does not provide an official way to disable it in the standard user interface.

Critical: The Bell Home Hub's SIP ALG cannot be disabled through the regular web interface. You have two options: (1) Enable "DMZ" mode for your VoIP device, or (2) Put the Bell Hub in Bridge Mode and use your own router.

Option 1: DMZ Mode (Simpler, Keep Bell Hub as Router)

This places your VoIP adapter or ATA outside the firewall, bypassing SIP ALG.

Step-by-Step: DMZ Configuration

Step	Action	Details
1	Find your VoIP device's IP address	Check your ATA or IP phone's network settings. Usually something like `192.168.2.xx`
2	Access Bell Home Hub interface	Open browser to `192.168.2.1` (or `http://homehub`). Log in with your Bell credentials.
3	Navigate to Advanced DMZ	Go to Advanced > DMZ or Advanced Tools > DMZ (varies by firmware).
4	Enable DMZ for VoIP device	Check "Enable DMZ" and enter your VoIP device's IP address. Click Apply/Save.

Option 2: Bridge Mode + Your Own Router (Recommended for Multiple Devices)

This turns the Bell Hub into just a modem, letting you use your own router (like TP-Link, Asus, etc.) with full VoIP control.

Note: You will need your Bell PPPoE username and password to configure your own router. This is typically your Bell username (e.g., username@bell.ca) and your internet password.

Step-by-Step: Bridge Mode Configuration

Step	Action	Details
1	Access Bell Home Hub	Open browser to `192.168.2.1`. Log in with your Bell credentials.
2	Navigate to Advanced Bridge Mode	Go to Advanced > Bridge Mode or Advanced Tools > Bridge Mode.
3	Enable Bridge Mode	Select Enable Bridge Mode. The Hub will reboot and lose routing functions.
4	Configure your own router	Connect your router to the Bell Hub's LAN1 port. Set your router's WAN to PPPoE and enter your Bell username/password.

After Bridge Mode: Configure Your Own Router for VoIP

Once your own router is handling the connection, apply these standard VoIP settings:

Setting	Recommendation
SIP ALG	DISABLED (Critical!)
Port Forwarding	UDP `5060-5061` (SIP) and UDP `10000-20000` (RTP) to your VoIP device
QoS	Prioritize VoIP traffic (usually marked as EF or DSCP 46)

Provider-Specific IP Whitelist

Regardless of which method you choose (DMZ or Bridge Mode), you must ensure your VoIP traffic can reach your provider's servers.

Important: Please ensure traffic from the following IP range is allowed through your firewall.

Requirement	Specification
IP Range to Whitelist	`64.26.133.64/27`
Ports to Open	UDP `5060-5061` (SIP) and UDP `10000-20000` (RTP)

If Using DMZ Mode:

The DMZ setting already allows all traffic to your VoIP device, so no additional whitelisting is needed on the Bell Hub itself. However, if you have a firewall on your VoIP device, ensure it allows traffic from the above IP range.

If Using Bridge Mode + Your Own Router:

Add the following access rule to your personal router:

Field	Value
Service	Any (or specify UDP ports above)
Source	`64.26.133.64/27`
Destination	Your VoIP device's IP address
Action	ALLOW
Comment	VoIP Provider Whitelist

Note: The /27 notation includes 32 IP addresses ranging from 64.26.133.64 to 64.26.133.95.

✅ Configuration Checklist

#	Task
1	DMZ enabled for VoIP device OR Bridge Mode activated
2	VoIP device has static IP address (for DMZ) or PPPoE configured on personal router
3	SIP ALG disabled on personal router (if using bridge mode)
4	Port forwarding configured for SIP and RTP
5	Test call successful (two-way audio)

Common Bell Home Hub Issues & Solutions

Issue	Likely Cause	Solution
One-way audio	SIP ALG interference	Enable DMZ for VoIP device or use Bridge Mode
Can't find DMZ setting	Firmware version difference	Look under "Advanced Tools" or "Advanced Security". If still missing, use Bridge Mode.
PPPoE login fails on personal router	Incorrect username format or password	Try `username@bell.ca` format. Contact Bell if password unknown.

🛠️Official Bell Tutorials

For visual guidance on configuring your Bell Home Hub 3000/4000 firewall, visit 🔗 Bell Hub Tutorials