Allowing / Blocking Callers on Cloud

Overview

As part of your experience with our Cloud solution, we provide you with simple and effective tools to manage your phone communications independently. The Allow or block numbers feature, available on the Answering Rules page, gives you full control over incoming calls: allow priority numbers so they always get through—even in Do Not Disturb mode—and easily block unwanted, anonymous, or unknown calls. This guide shows you how to set up these lists in just a few clicks, so your Cloud environment remains perfectly tailored to your professional or personal needs.

You need to log in to your user portal to configure your blocked or allowed numbers. If you don't know how to log in to your portal, please refer to the article Accessing the Cloud Phone System Portal.

There are two ways to block a number in your Cloud system:

1. By user/extension – This restricts the number only for a specific user or extension. Other users in your domain will still be able to receive calls from that number.

2. For the entire domain – This blocks the number globally across all users and extensions within your domain. Once added to the domain-level block list, no one in your organization will receive calls from that number.

Choose the option that best fits your needs—whether you want to customize call filtering per user or enforce a universal rule for your whole organization.

Block a number by user/extension

The Answering Rules page has an Allow/Block button that allows you to permit or block calls from certain numbers. Using this feature, you can block unwanted calls to your phone, as well as calls from anonymous and unwanted numbers. Allowed numbers bypass user Do Not Disturb and Call Screening rules to ring through immediately.

1. From your user’s page, go in Answering Rules

   

2. Click on Allow / Block

   

The Allow / Block page appears. This page has two lists, one for allowed phone numbers (on the left) and another for blocked phone numbers (on the right).

2. To allow phone numbers, perform the following steps under ALLOWED NUMBERS:

1. Click in the Enter a number field.

2. Enter the number you want to allow.

3. Click the button. The number appears in the ALLOWED NUMBERS list and a brief message tells you the allowed number was added.

4. To add more numbers, repeat step 2.

5. To remove a number, click the button next to that number.

3. To block phone numbers, perform the following steps under BLOCKED NUMBERS:

1. Click in the Enter a number field.

2. Enter the number you want to block.

3. Click the button. The number appears in the BLOCKED NUMBERS list and a brief message tells you the blocked number was added.

4. To add more numbers, repeat step 3.

5. To remove a number, click the button next to that number.

4. To block anonymous calls and calls from unknown numbers, check Block anonymous or unknown.

5. When you are finished, click Done.

Block a number for entire domain

From your Call History page, click on Blocked Numbers

From the Blocked Numbers window, enter the number you want to block:

Click DONE when finished

Import a list of numbers to block

You may also use the Import feature if you have multiple numbers you want to block.

• Download the template

• Fill it in with the numbers you wish to block

• Import the completed template back into the system