---
title: "Configuring your Cloud Voicemail"
slug: "voice-settings"
updated: 2025-08-20T13:13:33Z
published: 2025-08-20T13:12:30Z
canonical: "docs.ucstack.io/voice-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ucstack.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring your Voicemail

You configure voicemail using the **Messages** page. This page has two tabs for handling voicemail:

- Messages — see “**Messages**”
- Settings — see “**Voicemail Settings**”

To display the Messages page, click the **Messages** icon at the top of the page:

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(393).png)

### Messages

The Messages tab allows you to manage your new, saved, and deleted voicemail, as well as greetings and other settings.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(361).png)

Like the Home page, you can play messages, click a number to call it back, and download, save, forward, and delete messages. To see all the controls available, hover the mouse pointer over a message.

The New drop-down list allows you to review New, Saved, and Trash (recently deleted) messages.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(362).png)

## Voicemail Settings

Clicking the **Settings** tab displays options for controlling your voicemail order, timestamps, greetings, and voicemail to email.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(359).png)

| Field | Description |
| --- | --- |
| Enable Voicemail check box | Enables (check) or disables (uncheck) voicemail. |
| Inbox | These options affect audio voicemail (calling in) but not the portal. - Sort Voicemail inbox by latest first = plays your newest messages first. - Announce voicemail received time = plays the timestamp of the message. - Announce incoming call ID = plays the caller ID number if available. - Operator Forward = option to press 0 in a mailbox greeting and be directed elsewhere. |
| Greetings | Allows you to select an active voicemail greeting, listen to it, and record a new greeting. - To select the active voicemail greeting, click it from the pull-down menu and click Save. - To listen to a selected greeting on your PC, click the play button: ![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(363).png) - To record a greeting, see “[Recording a Greeting](/public/docs/record-a-voice-mail-greeting)” |
| Unified Messaging | Provides the following selections for adjusting your voicemail to email settings. - None = no email is sent when voicemail is left. - Send w/ hyperlink = a link to the voicemail is emailed to you. - Send w/ brief hyperlink = a link to the voicemail in plaintext is emailed to you. - Send w/ attachment (storage option) = an email is sent to you with the audio file of the message attached. The storage option allows you to leave messages in your inbox as new, move to saved, or move to trash. - Send w/ brief attachment (storage option) = an email is sent to you in plaintext with the audio file of the message attached. The storage option allows you to leave messages in your inbox as new, move to saved, or move to trash. - Send w/ brief attachment (storage option) = an email is sent to you in plaintext with the audio file of the message attached. The storage option allows you to leave messages in your inbox as new, move to saved, or move to trash. |

### Recording a Greeting

1. From the **Settings** tab of the Messages page, click the speaker icon ![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(364).png) A **Manage Greetings** page appears.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(365).png)

1. Next to **New Greeting**, click **Record**.
  1. The **Browse** button changes to a **Call me at** field.

1. In the **Call me at** field, enter a number to call. This can be an extension or a telephone number such as your cell phone.
2. In the Greeting name field, enter a name for this greeting.
3. Click the Call button.
4. At the prompt, record the new greeting. When you finish the greeting, press #.
5. Click Add Greeting at the bottom of the Manage Greetings page, and then click Done to close the page.

### Uploading a Greeting

1. From the Settings tab of the Messages page, click the speaker icon ![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(367).png) A **Manage Greetings** page appears.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(368).png)
2. Hover over a greeting. Options appear for editing, deleting, or renaming the greeting.
3. Next to New Greeting, click Upload.
4. Click the **Browse** button.
5. In the Choose File to Upload dialog box, select a [WAV or MP3](/public/docs/add-music-on-hold) recording from your PC, and then click Open. The path and file name appear in the Browse field.
6. Click Upload.
7. Click Add Greeting at the bottom of the Manage Greetings page, and then click Done to close the page.

### Recorded Name

If your company has a **dial-by-name directory**, you must record your name for the directory to be found. You can click the **play** button to listen to your current name recording on your PC, or click the **speaker** button to record or upload a new name recording.