---
title: "Using the eFax Portal"
slug: "using-the-efax-portal"
updated: 2026-05-14T16:44:20Z
published: 2026-05-14T16:44:20Z
canonical: "docs.ucstack.io/using-the-efax-portal"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ucstack.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Using the eFax Portal

This guide explains how to send and manage your faxes directly from the **eFax online portal**.

## **Log in to the Portal**

Go to the login page: Use the ***URL provided at signup***

1. **Username:** Enter your full email address.
2. **Password:** Enter your password.
3. Click **Login**.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-74MTWXGF.png)

## **Portal Sections Explained**

Once logged in, you'll see the main dashboard. Here’s how to use each section.

#### **a) Dashboard**

This is your home screen, providing a quick overview of your account activity, like recent faxes.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-TBDW8IIR.png)

#### **b) Inbox**

The Inbox displays faxes you have received.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-WLYDGUAT.png)

- **View Faxes:** Use the filters at the top to view **All** faxes or just **Unread** ones.
- **Read a Fax:** Click on the tree (3) dots and select View **PDF** to open and read it.
- **Delete a Fax:** Select **Delete Fax** to move it to the trash.
- **Email Notification:** You will also receive an email alert whenever a new fax arrives (if configured in Settings).
- ![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-8UE8DKR0.png)

#### **c) Sent Items (Outbox)**

This section shows the status of faxes you have sent.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-HYVMN3SB.png)

- **Check Status:** You can see if a fax was **successfully sent**, is still **pending**, or has **failed**.
- **View a Sent Fax:** Click on the tree (3) dots and select **View** **PDF** to view the sent document.
- **Delete a Fax:** Select **Delete Fax** to remove it from this list.

#### **d) Contacts**

Create a personal contact list for quick and easy faxing.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-5PDEM031.png)

- **Add a Contact:** Click **Create Contact**.
  - **Number:** Enter the recipient's fax number.
  - **Name:** Enter the company or contact name.
  - Click **Submit** to save.
- **Import Contacts:**
  1. Click the **Import** button.
  2. Click **Click to Upload** and select your file.
  3. **Note:** The system accepts files in **CSV or TXT format**.

**![](data:image/png;base64,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)**

**e) Trash**

Deleted faxes are temporarily stored here.

- **Automatic Deletion from Trash Folder:** Faxes in the trash are automatically and permanently deleted after **30 days**.
- **Manual Deletion:** You can delete them sooner by clicking the trash icon next to a fax in the Trash folder (available for both Inbox and Sent items).

> [!WARNING]
> **NOTE**: It is strongly recommended to move all unwanted faxes to the trash folder. Doing this helps keep the database clean and efficient.

#### **f) Account Settings**

Manage your account preferences and security.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-WPKHCWOG.png)

- **General**
  - **Secure Fax Mode Password:** Set a password here. Recipients will need to enter this password to open received faxes, adding a layer of security.
  - **Email Body Cover Page:** Activate this toggle if you want the text from your email body to be used as a cover page **when sending faxes via email**. If deactivated, only your attached document will be sent with a simple, system-generated cover page.
- **Change Password** Use this section to update your portal login password.
- ![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-8LZG7SFM.png)
- **Email Notification** Configure whether you receive email alerts for outgoing and incoming faxes.
- ![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-5LCSKF2X.png)
- **Multifactor Authentication (MFA)** Enhance your account security by enabling MFA. This requires you to provide a second form of verification (like a code from an app) in addition to your password when logging in.
- ![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-HYJCX3VJ.png)

## **Sending a New Fax from the Portal**

To send a fax directly from the portal:

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-XLL95O32.png)

1. Directly from the main **Dashboard**
2. **Enter Recipient:** In the "To" field, type the recipient's fax number. You can also select a contact from your saved **Contacts** list.
3. **Add Documents:** Attach the file(s) you want to fax. Supported file types include **PDF, DOC, DOCX, JPG, PNG, and TIF/TIFF**.
  1. Attachments maximum size : **20MB**
  2. Attachments cannot be protected by a password
4. **Add a Cover Page (Optional):** If you want to include a cover page, enter your message in the provided text area.
5. Click **Send**. The system will process and transmit your fax.

---

## **📨Need to Send a Fax via Email?**

We also offer a convenient way to send faxes directly from your email client. For instructions, please see our dedicated guide: [**Email-to-fax instructions**](/public/docs/email-to-fax-instruction)