Using Call Parking

Rules:

• Call parks are created as call queues.

• Dial rules need to be created to park and to retrieve the call.

• Multiple callers can be placed in different call parking range, i.e, 92050-92080

• Calls will only come out on a First-in-first-out basis.

Those are the currently call parking configured extension conventions:

Process:

• In the Manager Portal, navigate to Call Queues within the domain you are adding the Call Park in.

• Click on Add Call Queue.

• Create a call queue as shown below.

Static Call Park/Park Retrieve - The call is parked in a specified queue via a transfer.

Usage:

To park a call, the user can set up call parking and call parking retrieve button on physical phones such as GPX-21XX or any other supported phone.

Call Parking extension conventions - 92050-92079

To park and retrieve a call user uses the same programmed button setup or press transfer and dial the call park extension number. The system will announce the call parking extension number. I.e, Receptionist has parked a call hitting the call park button programmed on her phone - 92050. The destination user who will retrieve call must have Cal Park button programmed with the same call parking extension or dial the Call Park extension - 92050.

Dynamic Call Parking - Companies with multiples call parking must use dynamic call parking; following the call parking extension range described above. In this case the user who parks the call dials *** thereby the call will dynamically park the call following the programmed extension range, i.e. 92050-92053.