---
title: "Telus T3200M Configuration Guide"
slug: "telus-t3200m-configuration-guide"
updated: 2026-03-03T16:48:56Z
published: 2026-03-03T16:48:56Z
canonical: "docs.ucstack.io/telus-t3200m-configuration-guide"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ucstack.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Telus T3200M Configuration Guide

## **Introduction**

This guide provides our recommended configuration for the Telus T3200M gateway to ensure optimal VoIP performance.

## **✅ Quick Checklist: Signs Your Telus T3200M Needs VoIP Configuration**

If you notice any of the following, this guide is for you:

| **Symptom** | **Description** |
| --- | --- |
| **Phone deregistration** | Phones show "Not Registered" or lose registration randomly |
| **One-way audio** | You can hear the caller, but they can't hear you (or vice versa) |
| **No incoming calls** | Phone doesn't ring for incoming calls, but outbound works |
| **Call transfer failures** | Parties can't hear each other after transfers |

---

## **Provider-Specific Requirements**

> [!WARNING]
> **Important:** You need to allow traffic from the following IP range through your firewall.

| **Requirement** | **Specification** |
| --- | --- |
| **IP Range to Whitelist** | `64.26.133.64/27` |
| **Ports to Open** | UDP`5060-5061`(SIP)and UDP`10000-20000`(RTP) |

---

## **⚙️ Option 1: Disable SIP ALG (Recommended)**

The Telus T3200M has a dedicated **SIP ALG setting** that can be disabled through the advanced configuration menu.

| **Step** | **Action** | **Details** |
| --- | --- | --- |
| **1** | Access gateway interface | Open browser to `http://192.168.1.254`. Log in with your Telus credentials. |
| **2** | Navigate to Advanced Setup | Click on **Advanced Setup** on the right side of the interface. |
| **3** | Find SIP ALG setting | Look for **SIP ALG** in the Advanced menu. It may be under Voice Advanced Settings . |
| **4** | Disable SIP ALG | **Uncheck or disable** the SIP ALG option. Click **Apply** to save changes. |
| **5** | Reboot gateway | Reboot the T3200M for changes to take effect. |

---

## **Option 2: Port Bridging Mode (Use Your Own Router)**

If you prefer to use your own router for full control, Telus supports **Port Bridging** on the T3200M.

> [!NOTE]
> **Note:** The T3200M is one of the Telus gateway models that supports bridge mode, along with the T1200H and T2200H

| **Step** | **Action** | **Details** |
| --- | --- | --- |
| **1** | Access gateway interface | Open browser to `http://192.168.1.254`. Log in with your Telus credentials. |
| **2** | Click Wireless Setup | Click the **Wireless Setup** icon in the top row. |
| **3** | Navigate to Advanced Setup | Click **Advanced Setup** on the right side. |
| **4** | Click Port Bridging | Click on **Port Bridging**. |
| **5** | Enable Port Bridging | Click **Enable** on the Port1 Bridge screen, then click **Apply**. |

---

## **🔒 If Using Port Bridging + Your Own Router**

Add the following access rule to your personal router:

| **Field** | **Value** |
| --- | --- |
| **Service** | Any (or specify UDP ports above) |
| **Source** | `64.26.133.64/27` |
| **Destination** | Your VoIP device's IP address |
| **Action** | **ALLOW** |
| **Comment** | VoIP Provider Whitelist |

> [!NOTE]
> **Note:** The `/27` notation includes **32 IP addresses** ranging from `64.26.133.64` to `64.26.133.95`.

---

## **✅ Configuration Checklist**

| **#** | **Task** |
| --- | --- |
| 1 | SIP ALG disabled in Advanced Settings |
| 2 | OR: Port Bridging enabled (if using own router) |
| 3 | If using Port Bridging: Access rule created for `64.26.133.64/27` on personal router |
| 4 | Test call successful (two-way audio) |

---

## **🔍 SIP-ALG Verification Test**

> [!NOTE]
> **Test URL:** `http://mcstest.visualware.com/myspeed/myvoiph5_g711_sipalg.html`

| **Item** | **Detail** |
| --- | --- |
| **Expected Result** | `SIP ALG Firewall: N` |
| **If Result Shows "Y"** | SIP-ALG is still active. Double-check settings or consider Port Bridging mode. |

---

## **🚨 Troubleshooting**

| **Issue** | **Likely Cause** | **Solution** |
| --- | --- | --- |
| **Can't find SIP ALG setting** | Firmware version difference | Check under Voice Advanced Settings or use Port Bridging mode instead |
| **One-way audio persists after disabling SIP ALG** | Port forwarding not configured | Forward UDP ports 5060-5061 and 10000-20000 to your VoIP device |

---

## **🛠️ Official Telus Tutorials**

For visual guidance on configuring your Telus T3200M Router, visit the official Telus Tutorials page:

🔗 [**Telus T3200M Guide**](https://www.telus.com/en/support/article/auto-install-t3200-modem)