---
title: "Samsung Galaxy Softphone rings intermittently (or not at all)"
slug: "softphone-rings-intermittently-or-not-at-all"
updated: 2026-03-02T20:30:32Z
published: 2026-03-02T20:30:32Z
canonical: "docs.ucstack.io/softphone-rings-intermittently-or-not-at-all"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ucstack.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Samsung Galaxy Softphone rings intermittently (or not at all)

> [!TIP]
> **Applies To**: Samsung Galaxy (One UI) • S24, S23, S22, S21, Note, Z Fold, Z Flip

## **Introduction**

Samsung Galaxy devices with **One UI** use aggressive battery optimization to extend battery life. This often prevents apps from updating in the background due to:

- 🔋 **Deep Sleeping Apps** — One UI puts unused apps to sleep
- 📶 **Data Saver mode** — Blocks background data
- 🔌 **Power Saving mode** — Severely restricts background activity
- ⚙️ **Play Store settings** — Auto-update may be disabled

This guide provides **universal solutions** that work across all **Samsung Galaxy** models running One UI.

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## **✅ Compatible Devices**

| **Series** | **Models** | **One UI Version** |
| --- | --- | --- |
| **Galaxy S Series** | S24, S23, S22, S21, S20, S10, S9 | One UI 1.0 to 6.1 |
| **Galaxy Note Series** | Note 20, Note 10, Note 9, Note 8 | One UI 1.0 to 3.1 |
| **Galaxy Z Series** | Z Fold 6, Fold 5, Fold 4, Fold 3, Flip 6, Flip 5, Flip 4 | One UI 3.1 to 6.1 |
| **Galaxy A Series** | A54, A53, A52, A34, A33, A14, A13 | One UI Core 3.1 to 6.1 |

> [!NOTE]
> **Note**: Menu names may vary slightly between One UI versions, but the general path remains the same.

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## **🛠️ Universal Solutions (All Samsung Models)**

### **1️⃣ Disable "Put Unused Apps to Sleep"**

Samsung's "Auto-optimize" features can prevent apps from running in the background.

| **Navigation** | **Settings** > **Battery** > **Background usage limits** |
| --- | --- |
| Turn off **"Put unused apps to sleep"** |
| Check **"Sleeping apps"** and **"Deep sleeping apps"** — remove any apps you need to update automatically by tapping and selecting **"Remove"** |

### **2️⃣ Set App Battery Usage to "Unrestricted"**

| **Navigation** | **Settings** > **Apps** |
| --- | --- |
| Select the specific app that is not updating |
| Tap **Battery** |
| Change from **"Optimized"** to **"Unrestricted"** |

### **3️⃣ Disable Data Saver (or Whitelist Apps)**

If Data Saver is on, apps cannot update in the background.

| **Option A: Disable Data Saver** | **Settings** > **Connections** > **Data usage** > **Data saver** > Toggle **OFF** |
| --- | --- |
| — OR — |
| Tap **"Allowed to use data while Data saver is on"** and add your apps |
| **Option B: Per-App Setting** | **Settings** > **Apps** > [App Name] > **Mobile data** > Enable **"Allow background data usage"** |

### **4️⃣ Configure Play Store Auto-Update**

| **Navigation** | Open **Google Play Store** |
| --- | --- |
| Tap profile icon > **Settings** > **Network preferences** |
| Tap **Auto-update apps** > select **"Over any network"** |

### **5️⃣ Turn Off Power Saving Mode**

| **Navigation** | **Settings** > **Battery** > **Power saving** > Toggle **OFF** |
| --- | --- |

### **6️⃣ Advanced: Good Guardians (If Installed)**

If you use Samsung's **Good Guardians** app (available in Galaxy Store), check the Memory Guardian module:

| **Action** | Open **Good Guardians** > **Memory Guardian** > Add your app to **"Excluded"** list |
| --- | --- |

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## **🔧 Quick Fixes**

| **Issue** | **Quick Solution** |
| --- | --- |
| **Device acting glitchy** | **Restart your phone** — clears temporary glitches |
| **Play Store not updating** | **Clear Play Store cache:** Settings > Apps > Google Play Store > Storage > Clear Cache |

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## **✅ Troubleshooting Checklist**

| **#** | **Task** |
| --- | --- |
| 1 | Disabled "Put unused apps to sleep" |
| 2 | Set specific apps to "Unrestricted" battery usage |
| 3 | Disabled Data Saver OR whitelisted apps |
| 4 | Play Store set to auto-update over any network |
| 5 | Power Saving mode turned off |
| 6 | Device restarted (if experiencing glitches) |

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