---
title: "On‑Demand Call Recording – Using Feature Codes During Active Calls"
slug: "on-demand-call-recoring"
updated: 2026-06-11T21:16:40Z
published: 2026-06-11T21:16:40Z
canonical: "docs.ucstack.io/on-demand-call-recoring"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ucstack.io/llms.txt
> Use this file to discover all available pages before exploring further.

# On‑Demand Call Recording – Using Feature Codes During Active Calls

## Overview

Users can control call recording during an active conversation using either:

- Programmable phone keys, or
- Feature access codes (DTMF tones)

This guide covers how to start, stop, pause, and resume recording while on a call.

### Feature Code

| **Function** | **Feature Code** |
| --- | --- |
| Start Recording | *94 |
| Stop Recording | *95 |
| Pause (Mute) Recording | *75 |
| Resume Recording | *74 |

#### How Recordings Are Saved

Once recording is activated using any of the above codes, the recording file is automatically saved and made available in the user’s **Call History** via your online portal.

- Please see [Accessing the Phone System Portal](/public/docs/accessing-the-portal) for portal login instructions and navigation.

## **Important Behavior Notes**

### **Starting a Recording (**`*94`**)**

When a user manually starts a recording using `*94`, the recording **begins at that moment only**.

**Example:**

- A user is on a call for 2 minutes.
- The user dials `*94`.
- The first 2 minutes of the conversation are **not recorded**.
- Recording starts exactly when `*94` is activated.

This behavior applies **even if** the extension is configured to record calls by default.

**Pausing a Recording (**`*75`**)**

When a user pauses a recording using `*75`:

- The recording file continues to run for the duration of the call.
- Audio from the moment recording is paused remains **silent (muted)** until recording resumes.
- The resulting recording maintains a **continuous timeline** while omitting the sensitive or paused portion.

## **Support**

For assistance with configuration or deployment of on‑demand recording controls, contact your Service Provider.