---
title: "Managing your DIDs on Cloud"
slug: "managing-dids"
updated: 2026-06-23T13:13:51Z
published: 2025-08-19T17:58:40Z
canonical: "docs.ucstack.io/managing-dids"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ucstack.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing your DIDs on Cloud

### Overview

A DID number is a telephone number that allows external callers to reach an internal extension, user, or service (like a voicemail box or [Automated Attendant](/public/docs/configure-an-auto-attendant-netsapiens)) directly, without going through a receptionist.

You can assign your DID as follow:

- Assign to a User: In a user's or extension's configuration page, you can select a DID from your inventory to be their direct phone number.
- Assign to a Feature or Service: DIDs are commonly assigned to:
  - Auto-Attendants (IVR): To serve as the main company number.
  - Call Queues / Contact Centers: To serve as a dedicated line for a specific department (e.g., Sales, Support).
  - Voicemail Boxes: To create a dedicated voicemail-only line.
  - Conference Bridges: To provide a direct dial-in number for a conference room.
  - External Phone Number (PSTN)

### Accessing your DIDs

1. Navigate to the Inventory page in the Manager Portal

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(550).png)
2. Click on a phone number in order to enter it’s configuration

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(551).png)
3. The detailed configuration tab will appear

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(552).png)
  1. **Enable Time Frames** : Set to yes if you want different answering behavior for different [Time Frames](/public/docs/time-frame)
  2. **Language** : Set the default Language
  3. **Notes**: For internal reference
  4. **Time zone**: Specify your current time zone
  5. **Treatment**: Select the actual Treatment for the chosen time frame

Direct Inward Dialing, a service that allows a phone number to connect directly to a specific extension within a private branch exchange (PBX) system.

Public Switched Telephone Network, the traditional circuit-switched telephone network that connects landline and mobile phones.