Managing your DIDs

Overview

A DID number is a telephone number that allows external callers to reach an internal extension, user, or service (like a voicemail box or Automated Attendant) directly, without going through a receptionist.

You can assign your DID as follow:

• Assign to a User: In a user's or extension's configuration page, you can select a DID from your inventory to be their direct phone number.

• Assign to a Feature or Service: DIDs are commonly assigned to:

  • Auto-Attendants (IVR): To serve as the main company number.

  • Call Queues / Contact Centers: To serve as a dedicated line for a specific department (e.g., Sales, Support).

  • Voicemail Boxes: To create a dedicated voicemail-only line.

  • Conference Bridges: To provide a direct dial-in number for a conference room.

  • External Phone Number (PSTN)

Accessing your DIDs

1. Navigate to the Inventory page in the Manager Portal

   

2. Click on a phone  number in order to enter it’s configuration

   

3. The detailed configuration tab will appear

   

   1. Enable Time Frames : Set to yes if you want different answering behavior for different Time Frames

   2. Language : Set the default Language

   3. Notes: For internal reference

   4. Time zone: Specify your current time zone

   5. Treatment: Select the actual Treatment for the chosen time frame