---
title: "How to Run a Network Diagnostic Test"
slug: "how-to-run-a-network-diagnostic-test"
updated: 2026-07-13T14:55:35Z
published: 2026-07-13T14:55:35Z
canonical: "docs.ucstack.io/how-to-run-a-network-diagnostic-test"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ucstack.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Run a Network Diagnostic Test

## Overview

We are committed to providing you with the best possible VoIP experience. As part of this commitment, your support team may ask you to run our **Network Diagnostic Tool**.

This is a quick, safe, and easy process that helps us analyze your internet connection to ensure your phone calls are crystal clear and reliable.

### Why are we doing this?

Before we set up your new phones or troubleshoot a call quality issue, we need to check the **"health" of your network**. This tool helps us identify firewall blocks, router settings, or internet service provider configurations that might affect your calls.

### What you will need:

1. **A Computer**: A Windows or Mac laptop/desktop.
2. **Network Access**: This computer must be plugged into the **same internet network as your phones** (via Ethernet or Wi-Fi). Please **do not use** a mobile hotspot or a VPN, as this will give inaccurate results.
3. **The Email**: You should have received an email from your technical contact with specific instructions.

### **Step-by-Step Guide**

We have broken this down into three simple steps.

#### **Step 1: Download the App**

1. Open the email you received from your technical support team.
2. Click the **Download Link** provided in the email.
3. Download and install the **APP GUI** on your computer (just like you would install any other program).
4. **If you are asked for Admin permissions**, please allow it (this helps the tool check network settings).

#### **Step 2: Get your "Test Link"**

1. Look back at the email you received.
2. Find the **Test Link** (it will look like a long web address/URL).
3. **Copy** this link (Right-click > Copy).

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-QPU4CRV0.png)

#### **Step 3: Run the Test**

1. Open the **APP GUI** on your computer.
2. You will see a box asking for a "**Test Link URL**."
3. **Paste** the link you copied from the email into this box.
4. Click the **Run Diagnostic** button.
5. **Wait:** The app will run a series of checks. This usually takes less than a minute. Please don't close the window while it is running.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image-5205MFOV.png)

### **What happens next?**

Once the test finishes, **you don't need to do anything else!**

The results are automatically sent to your technical support team. They will review the data and contact you if they need anything else.

### **Frequently Asked Questions (FAQ)**

---

### 

#### 

Absolutely not. The app only checks network information (like IP addresses and port availability). It does not scan your personal files, read emails, or collect any sensitive business data.

#### 

If the app shows an error, simply take a screenshot and send it to your technical contact. Our team is standing by to assist you.

#### 

No, you do not need an account. The unique "Test Link" from your email is your access key.

****Can I run the test if I am working from home?****

Yes, but only if your work computer is connected to the same internet as your office desk phone. If you are on a different network (like a coffee shop Wi-Fi), the results won't be accurate for your office setup.