---
title: "Building Your Call Flow"
slug: "building-your-call-flow"
type: "index"
canonical: "docs.ucstack.io/building-your-call-flow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ucstack.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Cloud Building Your Domain

11 articles

## [Accessing the Cloud Phone System Portal](https://docs.ucstack.io/docs/accessing-the-portal.md)

Updated on 2025-08-12 | Published on 2025-08-05

To access the web portal Start a web browser. Go to «the portal URL you have been provided» At the login page Click in the Login name field and type ext@customerdomain.com , where customerdomain.com...

## [Allowing / Blocking Callers on Cloud](https://docs.ucstack.io/docs/allow-or-blocking-callers.md)

Updated on 2026-06-29 | Published on 2025-08-06

Overview As part of your experience with our Cloud solution , we provide you with simple and effective tools to manage your phone communications independently. The Allow or block numbers feature,...

## [Answering Rules on Cloud](https://docs.ucstack.io/docs/answering-rules.md)

Updated on 2025-08-08 | Published on 2025-08-07

After you set up your time frames, you can create different answering rules for your time frames. You configure answering rules using the Answering Rules page. To display this page, click the...

## [Add Music On Hold on Cloud](https://docs.ucstack.io/docs/add-music-on-hold.md)

Updated on 2025-07-23 | Published on 2025-07-14

Music on Hold allows you to specify personal music on hold for your extension. You configure music on hold files using the Music On Hold page. To display this page, click the Music on Hold icon at the...

## [Using Call Parking on Cloud](https://docs.ucstack.io/docs/using-call-parking.md)

Updated on 2026-07-09 | Published on 2025-07-14

Overview What is Call Park? A call comes in. An agent is busy and decides to use Call Park to &nb...

## [Time Frame on Cloud](https://docs.ucstack.io/docs/time-frame.md)

Published on 2025-08-07

Time frames allow you to control the scheduling of the system. You configure time frames using the Time Frames page. To display this page, click the Time Frames icon at the top of the page: Three...

## [Contacts on Cloud](https://docs.ucstack.io/docs/contacts.md)

Published on 2025-08-08

By default, contacts contain all the extensions on your system. However, you can add contacts to enable easier access to everyone you need to reach. You configure contacts using the Contacts page. To...

## [Auto Attendant / IVR Receptionist on Cloud](https://docs.ucstack.io/docs/configure-an-auto-attendant-netsapiens.md)

Updated on 2026-06-09 | Published on 2025-08-18

Overview An Auto Attendant ( AA ) is an automated greeting that prompts the caller with a list of options. An AA functions based on time frames. Most commonly, an AA can be configured to present the...

## [Managing your DIDs on Cloud](https://docs.ucstack.io/docs/managing-dids.md)

Updated on 2025-08-19 | Published on 2025-08-19

Overview A DID number is a telephone number that allows external callers to reach an internal extension, user, or service (like a voicemail box or Automated Attendant ) directly, without going through...

## [Call Queue Configuration on Cloud](https://docs.ucstack.io/docs/call-queue-configuration.md)

Updated on 2026-06-09 | Published on 2026-06-08

Overview Call queues are beneficial to managing high call volume. They organize agents into groups (and optional tiers) to streamline the flow of incoming calls. Callers also benefit; through the use...

## [Managing users (extensions) in your Cloud System](https://docs.ucstack.io/docs/managing-users-extensions-in-your-cloud-system.md)

Published on 2026-06-23

Introduction This article explains how to manage users and extensions in your Cloud service. It is intended for users who have the Office Manager role assigned. You will find instructions on how to...