--- title: "Bell Home Hub 3000/4000 Configuration Guide" slug: "bell-home-hub-30004000" updated: 2026-03-03T14:18:21Z published: 2026-03-03T14:18:21Z canonical: "docs.ucstack.io/bell-home-hub-30004000" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.ucstack.io/llms.txt > Use this file to discover all available pages before exploring further. # Bell Home Hub 3000/4000 Configuration Guide ## **Introduction** This guide provides our recommended configuration for the Bell Home Hub 3000 and 4000 to ensure optimal VoIP performance. --- ## **✅ Quick Checklist** If you notice any of the following, this guide is for you: | **Symptom** | **Description** | | --- | --- | | **Phone deregistration** | Phones show "Not Registered" or lose registration randomly | | **One-way audio** | You can hear the caller, but they can't hear you (or vice versa) | | **No incoming calls** | Phone doesn't ring for incoming calls, but outbound works | | **Robocall/Static issues** | Calls connect but have static, echo, or robotic-sounding audio | ## **Why the Bell Home Hub Causes VoIP Issues** The Bell Home Hub 3000 and 4000 have a built-in **SIP ALG (Application Layer Gateway)** that is enabled by default. This feature is designed to help VoIP but actually **breaks it** by modifying SIP packets incorrectly. Bell does not provide an official way to disable it in the standard user interface. > [!CAUTION] > **Critical:** The Bell Home Hub's SIP ALG **cannot be disabled through the regular web interface**. You have two options: (1) Enable "DMZ" mode for your VoIP device, or (2) Put the Bell Hub in Bridge Mode and use your own router. --- ## **Option 1: DMZ Mode (Simpler, Keep Bell Hub as Router)** This places your VoIP adapter or ATA outside the firewall, bypassing SIP ALG. ### **Step-by-Step: DMZ Configuration** | **Step** | **Action** | **Details** | | --- | --- | --- | | **1** | Find your VoIP device's IP address | Check your ATA or IP phone's network settings. Usually something like `192.168.2.xx` | | **2** | Access Bell Home Hub interface | Open browser to `192.168.2.1` (or `http://homehub`). Log in with your Bell credentials. | | **3** | Navigate to Advanced DMZ | Go to **Advanced > DMZ** or **Advanced Tools > DMZ** (varies by firmware). | | **4** | Enable DMZ for VoIP device | Check "Enable DMZ" and enter your VoIP device's IP address. Click **Apply/Save**. | --- ## **Option 2: Bridge Mode + Your Own Router (Recommended for Multiple Devices)** This turns the **Bell Hub** into just a modem, letting you use your own router (like TP-Link, Asus, etc.) with **full VoIP control**. > [!NOTE] > **Note:** You will need your Bell **PPPoE username and password** to configure your own router. This is typically your Bell username (e.g., `username@bell.ca`) and your internet password. ### **Step-by-Step: Bridge Mode Configuration** | **Step** | **Action** | **Details** | | --- | --- | --- | | **1** | Access Bell Home Hub | Open browser to `192.168.2.1`. Log in with your Bell credentials. | | **2** | Navigate to Advanced Bridge Mode | Go to **Advanced > Bridge Mode** or **Advanced Tools > Bridge Mode**. | | **3** | Enable Bridge Mode | Select **Enable Bridge Mode**. The Hub will reboot and lose routing functions. | | **4** | Configure your own router | Connect your router to the Bell Hub's LAN1 port. Set your router's WAN to **PPPoE** and enter your Bell username/password. | --- ## **After Bridge Mode: Configure Your Own Router for VoIP** Once your own router is handling the connection, apply these standard VoIP settings: | **Setting** | **Recommendation** | | --- | --- | | **SIP ALG** | **DISABLED** (Critical!) | | **Port Forwarding** | UDP `5060-5061` (SIP) and UDP `10000-20000` (RTP) to your VoIP device | | **QoS** | Prioritize VoIP traffic (usually marked as EF or DSCP 46) | --- ## **Provider-Specific IP Whitelist** Regardless of which method you choose (*DMZ or Bridge Mode*), you must ensure your VoIP traffic can reach your provider's servers. **Important:** Please ensure traffic from the following IP range is allowed through your firewall. | **Requirement** | **Specification** | | --- | --- | | **IP Range to Whitelist** | `64.26.133.64/27` | | **Ports to Open** | UDP `5060-5061` (SIP) and UDP `10000-20000` (RTP) | ### **If Using DMZ Mode:** The DMZ setting already allows all traffic to your VoIP device, so no additional whitelisting is needed on the Bell Hub itself. However, if you have a firewall on your VoIP device, ensure it allows traffic from the above IP range. ### **If Using Bridge Mode + Your Own Router:** Add the following access rule to your personal router: | **Field** | **Value** | | --- | --- | | **Service** | Any (or specify UDP ports above) | | **Source** | `64.26.133.64/27` | | **Destination** | Your VoIP device's IP address | | **Action** | ALLOW | | **Comment** | VoIP Provider Whitelist | > **Note:** The `/27` notation includes **32 IP addresses** ranging from `64.26.133.64` to `64.26.133.95`. ## **✅ Configuration Checklist** | **#** | **Task** | | --- | --- | | 1 | DMZ enabled for VoIP device **OR** Bridge Mode activated | | 2 | VoIP device has static IP address (for DMZ) or PPPoE configured on personal router | | 3 | SIP ALG disabled on personal router (if using bridge mode) | | 4 | Port forwarding configured for SIP and RTP | | 5 | Test call successful (two-way audio) | --- ## **Common Bell Home Hub Issues & Solutions** | **Issue** | **Likely Cause** | **Solution** | | --- | --- | --- | | **One-way audio** | SIP ALG interference | Enable DMZ for VoIP device or use Bridge Mode | | **Can't find DMZ setting** | Firmware version difference | Look under "Advanced Tools" or "Advanced Security". If still missing, use Bridge Mode. | | **PPPoE login fails on personal router** | Incorrect username format or password | Try `username@bell.ca` format. Contact Bell if password unknown. | --- ## **🛠️Official Bell Tutorials** For visual guidance on configuring your Bell Home Hub 3000/4000 firewall, visit 🔗 [**Bell Hub Tutorials**](https://support.bell.ca/internet/products/home-hub-3000-modem.tutorials)