---
title: "Accessing the Cloud Phone System Portal"
slug: "accessing-the-portal"
description: "Access your web portal for call management, view caller ID, and control active calls with ease. Manage incoming calls and voicemail efficiently."
updated: 2026-06-23T13:12:47Z
published: 2025-08-12T16:20:36Z
canonical: "docs.ucstack.io/accessing-the-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ucstack.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Accessing the Cloud Phone System Portal

## To access the web portal

1. Start a web browser.
2. Go to «the portal **URL** you have been provided»
3. At the login page

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(486).png)
  1. Click in the Login name field and type **ext@customerdomain.com**, where **customerdomain.com** typically is the same as your email address domain.
  2. Click in the Password field and enter your user password.

## Desktop Call Control

Desktop call controls appear when making or receiving a call. These controls allow you to see who is calling and manage a current call.

### Incoming Calls

Incoming calls appear in a window in the portal similar to the one in Figure 2 2. This window shows the caller ID name and number, along with Reject and Answer buttons.

- Selecting Reject sends the call to voicemail if available. The Answer button may not be available, depending upon your handset model.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(487).png)

### Active Calls

This image shows an active call window that displays the caller ID and call time. The three controls at the bottom of the window let you hold, hang up, or transfer the call. If you select transfer, a field appears for entering the extension of the recipient. If you prefix the recipient’s extension number with 03, the call goes straight to voicemail.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(489).png)

### Home

The Home page of your portal provides an at-a-glance view of everything going on with your extension. The image below describes the areas on the Home page.

![](https://cdn.us.document360.io/3aabdf30-3e12-42ad-8192-dd2610fd289c/Images/Documentation/image(494).png)

| Field | Description |
| --- | --- |
| New Messages | Shows new messages. You can play messages, click to call back, download, save, and delete. To see all the controls, hover over the message. |
| Recent Call History | Color-coded icons show your recent calls. - Green icon = outbound call. - Red icon = missed inbound calls. - Blue icon = inbound received calls. To call back a number, click the phone number. |
| Status Message | Allows you to enter a status message that appears to other users of the portal. |
| Active Answering Rule | Your extension can have multiple answering rules. For example, you might ring your phone in one mode or forward to your cell in another mode. In this field, you can which answering rule is the active rule. |
| Active Phones | Your extension may have multiple phones (for example, one in the office and one at home). This field shows which handsets are currently online. |

A record of incoming and outgoing calls associated with a user or account, often used for tracking and reporting purposes.